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Covid-19 Support2020-04-21T14:10:31+01:00

Covid-19 Support and Advice

This page contains a selection of resources to help you during this unsettling time. Please browse below.

We would also like to let you know that, to protect the well being of our clients, during the COVID-19 restrictions, the vast majority of our therapists have suspended their face-to-face clinics and are now providing online therapy.

We can appreciate that you may be nervous about trying online therapy so we invite you to call a member of our Referrals Team who will be happy to explain how it works.

We can arrange a short online demonstration chat or telephone call with the therapist of your choice. During this conversation, if you feel comfortable, you will be able to arrange a convenient appointment for a full assessment with them.

The initial online meeting is free of charge and will give you the opportunity to meet your therapist for the first time online.

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Current Guidelines

Download the Policy Here

In the current situation, it’s important that as a practice we have a coherent and up to date policy and guidelines.  This will obviously evolve over the coming days and weeks depending upon the scale of the outbreak and the current government/ health service advice and we will issue updates accordingly.

As a practice the welfare of our therapists and clients is paramount, we will do everything we can to continue to provide our service, whilst being mindful of the prevailing conditions.

If you have information or concerns that are not covered here, please get in touch with our administration team.

Conducting sessions – existing and new clients

All of our associates/therapists have been advised to consult their clients to check how they wish to proceed in light of the current situation, whether face to face or remotely, bearing in mind that this might develop into a long term situation.

Current advice is to restrict unnecessary travel so, therefore, our preference is to offer remote consultations wherever possible during the peak of the quarantine period.  This would definitely be the case if you are a member of a vulnerable group e.g. over 70, with pre-existing underlying condition or with a compromised immune system. Some of our therapists have already made the decision only to offer remote sessions.

At present, we feel that it is not unreasonable to continue to offer face to face sessions if, and only if, both parties are comfortable to do so.  However, if you decide to do this, please be assured that we are doing everything reasonable to protect people’s health when they attend.

This will include:

  • Maintaining social distance of 2 metres for respiratory hygiene
  • Ensuring good room ventilation
  • Providing tissues and wipes for hands and surfaces
  • Enabling both to wash hands before and after sessions

We will provide these facilities but would also ask you to make sure you also take appropriate precautions.

Self Isolation

If you are experiencing symptoms that could be interpreted as Coronavirus symptoms (fever, cough) then it is your responsibility to follow current guidelines and self isolate.


Our normal policy is not to charge if people give 48 hours notice – in the current situation, the therapist will use their judgement and discretion depending on the circumstances.  If you cannot attend due to the need to self isolate or caring responsibilities you will be offered an alternative.


If you have any questions or need any help do contact us and we will do our best to support you.

Hampshire and Surrey Psychology Ltd

Management and Administration Team


Finding Shelter Within Yourself

Bandna Rekhi, one of our psychologists, shares some styles of coping in these videos.

Dr Julie Smith’s Daily Bite-sized Mental Health & Motivational Videos

Our Associate Dr Julie Smith has been producing for a while a range of helpful videos on a range of topics focussed on wellbeing and crisis management, which are of particular relevance at this time.

The Tiktok videos are more lighthearted, the Instagram focussing on more serious skills. We hope you find them helpful – more than half a million people have so far!

Daily Connection Videos: Connection in Isolation

Rachel Nutt, one of our practice directors, has been making daily videos for you to touch base, containing (evidence-based) tips for maintaining emotional wellbeing during this time. We can get through this together.

You can see the full collection of videos on YouTube: Connection in Isolation series, or on our Facebook page.

Advice and Support

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