Online or E-Therapy Services

To protect the wellbeing of our clients, during the COVID-19 restrictions, the vast majority of our therapists have suspended their face-to-face clinics and are now providing online/video therapy.

We can appreciate that you may be nervous about trying online/video therapy so we invite you to call a member of our Referrals Team who will be happy to explain how it works.

We can arrange a short online demonstration chat or telephone call with the therapist of your choice. During this conversation, if you feel comfortable, you will be able to arrange a convenient appointment for a full assessment with them.

The initial online/video meeting is free of charge and will give you the opportunity to meet your therapist for the first time online

Why online/video therapy?

  • There are many advantages to online/video therapy as opposed to face-to-face sessions:
  • Research suggests that online therapy is just as effective as face-to-face therapy and the relationship between client and therapist is unaffected
    You are not limited to who is near you – you can see whoever you wish to without any geographical restrictions
  • It will save you time and money as you won’t have to travel
  • You can see your therapist in familiar surroundings as long as you have a quiet space and a good internet connection – being in your own home may also feel more relaxed and safe as you are ultimately in control
  • The same rules of confidentiality apply – so you can be assured everything will remain in the strictest of confidence (within limitations).
  • This form of therapy may be open to groups of people who cannot leave their home for whatever reason – such as physical disabilities, some types of anxiety, agoraphobia, who live in remote areas or who don’t have childcare
  • You can continue your therapy sessions even whilst away from home
  • This may be more suitable for those who work shifts or irregular hours and may find lots of travelling difficult

What will a session be like?

An online/video therapy session will take the same form as a face-to-face appointment. You will first have an initial assessment lasting around an hour. During this assessment our highly experienced Psychologist or Psychotherapist will aim to put you at ease by talking through any concerns that you may have, including about the experience of online/video therapy.

Your therapist will guide you as to the most appropriate duration of the online/video session as some people can find this process more tiring than face to face therapy.

What can we help with?

Our practitioners are fully qualified and highly experienced, meaning they will be able to determine whether online/video therapy is suitable for your personal needs. In most cases, online/video therapy will be suitable for the treatment of a variety of psychological difficulties.


There are a few challenges which should be noted before beginning therapy online:

  • Confidentiality – you will need to ensure that you are in a setting where confidentiality can be maintained. You will also want to be able to speak freely and be open
  • Technology – technology can fail. You will need to discuss with your practitioner what you would like to do if you can’t make contact online or if the connection fails
  • Online/video therapy may not be appropriate for anyone who is experiencing crisis, very severe mental health difficulties or clients with suicidal ideation and self-harming behaviours
All Hampshire and Surrey Psychology psychologists are registered with the Health & Care Professions Council.

Telephone: 02381 661 208

Email: in confidence